How Hybrid Work Is Changing Insurance Staffing

Introduction

The pandemic reshaped the insurance workplace forever. Today, hybrid and remote models dominate staffing conversations across agencies and carriers.

What the Data Shows

• 75% of insurance companies expect roles to remain remote at least part of the time.

• Only 3% are mandating full-time office presence.

• Roles in claims, customer service, and IT are leading the remote adoption wave.

Challenges for Employers

• Onboarding and training new hires virtually.

• Ensuring compliance and security with remote workflows.

• Keeping culture alive across dispersed teams.

Opportunities for Recruiters

• Expanding talent pools beyond geography.

• Helping agencies adapt onboarding and mentorship for remote hires.

• Guiding compensation models for hybrid vs. in-office roles.

Conclusion

Hybrid is here to stay. Insurance recruiters who understand the balance between flexibility and accountability will be best positioned to advise clients.